Dear Zlatica,
Thank you for taking the time to write down your experience in detail.
We believe that the almost one thousand five-star user reviews are just as honest as yours. Our management appreciates your constructivism, we will continuously endure to improve our service, to do better. Above all, we are sorry to hear that you had an unsatisfying experience, this couldn’t be farther from the purpose of our service, of what Budapest TukTuk stands for.
A half day long private TukTuk tour might not be the service with the lowest price, but we do our best to create the value that is worth every penny. In comparison with other customizable, private vehicle and guide including 4 hour long tours, our service is very good value, as many other customer reports state.
After we looked back on the details of your tour I felt surprise, because your guide has been with us for many years, he is often mentioned in the reviews before and after yours, and he is famous for being talkative - maybe even too talkative sometimes. He could have made mistakes during your tour, we are sincerely sorry if his performance wasn’t to your liking, we really wish you had a good time. On the other hand we would like to emphasize that he is a tour guide with multiple certificates and decades of experience in leading tours in Budapest, with profound knowledge.
However, there are times when stars don’t align, one can have a bad day, the roads are bumpier, the weather is mean, things just don't come together. We had to learn that sometimes things don’t work out the way we want them despite all our efforts. In these few cases we attend to understand the nature of the experience and heal the situation, so nobody has to leave unsatisfied.
I wholeheartedly wish that we could have changed the course of your experience. As you can see, there is a vast ocean of five-star reviews and only very, very little average or worse experiences: your perception is clearly irregular. I wish we could have known about your lack of satisfaction during the four hours of the tour, we would have been happy to adjust to your desire, and provide you the great time we attended to do.
Once again, we are very sorry about your experience, yet we trust that you can see too, that your impressions are far from the service that Budapest TukTuk has been providing every day, for almost a decade.
Wishing you all the best,
The Budapest TukTuk Team